The Manila Electric Company (Meralco) stands at the forefront of transformative change, driven by bold ideas, strategic foresight, and an unwavering commitment to provide 24/7 power to its over eight million customers.
Innovation is evident in Meralco’s initiatives such as smart grid technologies, digital customer platforms, and renewable energy ventures that are vital in improving the delivery of electricity to consumers and ensuring the people have secure, reliable, sustainable, and affordable power supply in the long term.
Its efforts consistently yield results. In fact, the distribution utility achieved all-time best reliability performances, enhancing the customer experience in terms of fewer and shorter power interruptions and more consistent electricity service.
Meralco’s total System Average Interruption Frequency Index (SAIFI) or the average number of interruptions that a customer experienced in a year has been steadily going down. At 1.041 times by the end of 2024, this was even lower than 1.194 times in 2023. Similarly, its total System Average Interruption Duration Index (SAIDI) or the average duration of interruptions that a customer experienced in a year improved to 108.213 minutes from 123.708 minutes.
“This is truly a testament of Meralco’s service excellence,” Meralco Executive Vice President and Chief Operating Officer Ronnie L. Aperocho said.
Beyond its pursuit to ensure safe, stable, and dependable service that directly affect convenience, cost, and peace of mind of its customers, it also endeavors to keep up with the evolving requirements of its growing number of customers.
In October last year, Meralco crossed the eight-millionth customer mark—a testament to its extensive reach and growing customer base as well as the crucial role it plays in enabling economic growth. This milestone underscores the company’s operational resilience as it adapts to evolving energy demands and consumption patterns.
With the continuous growth of its customer base, Aperocho said the company recognizes the need to accelerate Meralco’s grid modernization efforts and enhance operational efficiency by leveraging advanced metering infrastructure (AMI), paving the way for a stronger, more resilient, and smarter network.
Through its AMI program, Meralco has been integrating smart metering technologies into its distribution network since 2013 to improve operational efficiency, enhance grid reliability and resiliency, as well as empower its customers.
To further optimize network operations, the power distributor launched Powertech Innovation and eXperience Lab (PIXL) in May 2023. PIXL is a digital twin laboratory using advanced technologies like virtual reality (VR) and augmented reality (AR) for training and education, supports efforts toward a smart grid by enabling simulations of critical incident resolutions and remote assessments.
To meet the ever-changing and growing power needs of consumers and support the country’s clean energy transition, Meralco has embedded in its strategy a twin commitment to source a portion of its supply requirements from renewable energy and develop a generation portfolio through its subsidiary, Meralco PowerGen Corporation (MGEN).
Last year, MGEN broke ground for its cornerstone renewable energy development, the MTerra Solar Project. Touted as the world’s largest integrated solar and battery storage facility, the MTerra Solar Project will consist of 3,500 megawatts peak (MWp) photovoltaic (PV) capacity, complemented by a 4,500 megawatt-hours (MWhr) Battery Energy Storage System (BESS) capacity.
“As the construction begins, we will be needing plenty of resources and the skills to energize the first phase of the MTerra Solar project by 2026,” Aperocho said.
These accomplishments are not just corporate successes—they represent the tangible benefits that Meralco customers experience every day, from reliable power to meaningful community engagement.
Moving forward, the focus will be on scaling innovative initiatives, driving operational excellence, and fostering a collaborative environment where bold ideas can thrive.
At the heart of Meralco’s vision lies a culture of innovation—a mindset that challenges conventions, embraces creativity, and seeks to create sustainable value for stakeholders.
Advocating for creativity and digital transformation even beyond the organization, Meralco brought together employees, partners and students in celebrating Innovation Month in November last year.
The Innovation Month program was powered by the support of leading technology partners, including Huawei, Cloudera x Novare, Tata Consultancy Services, PPI, MSPI, Itron, and One Commerce, Abbe x Dell, Fibercom, Trends, UAS x Cisco, Fortinet, Palo Alto, Checkpoint, Vintecom, Geoplan and Fujitsu.
The two-week long celebration served not only as a platform for celebrating technological advancements but also as a rallying call for Meralco employees, partners, and stakeholders to embrace innovation as a core driver of progress.
The Innovation Month program featured tech exhibits and pocket sessions featuring innovative solutions and ideas.
It also presented Innovation Awards 2024, where groundbreaking achievements at Meralco were recognized across categories, including Community of Practice (COP) Members Introduction, Innovative, Digital, Original, Leading-edge (IDOL) Awards, Environment, Safety, and Health (ESH) Innovation, Customer eXperience Innovation Summit (CXIS), and Meralcostar.
The ESH Innovation showcased groundbreaking initiatives aimed at enhancing sustainability, ensuring workplace safety, and promoting the well-being of employees and communities.
The CXIS also presented innovative projects while promoting sustainable solutions to improve process efficiency, enhance customer journeys and boost customer experience using the different touchpoints.
Meanwhile, Meralcostar celebrated grassroots innovations that showcase passion, resilience, excellence, and discipline amid an evolving energy landscape.
Shaping New Ideas from Young Minds
One of the highlights of the Innovation Awards was the IDOL series, which brought together diverse talents for the IDOL Hackathon and IDOL Excellence Awards.
The IDOL Awards celebrated Meralco employees who are expanding their digital skills and expertise to drive innovation across the enterprise, highlighting the company’s commitment to cultivating digital fluency and problem-solving capabilities throughout the organization.
Meanwhile, Meralco Power Academy’s IDOL Hackathon gathered 15 teams of talented students for an intense 24-hour challenge of rapid, collaborative engineering to develop functional software. With the theme, “Beyond the Grid: Shaping the Future of Electric Utility with Next-Gen Solutions,” the IDOL Hackathon highlighted innovation in action.
KuryentEEE, composed of four Electrical and Electronics Engineering students from the University of the Philippines – Diliman, emerged as the winner for their project “$BOLTZ(BLTZ) – Decentralized Net Metering and Tracking System on Arbitrum Blockchain,” which aims to encourage the adoption of renewable energy technologies and promote energy conservation by providing financial incentives that are transparent, secure, and efficient.
Energy No Gap, a three-man team of BS Data Science students from Mapua University, bagged the second place for their project “SmartGrid,” a visionary solution designed to outsmart outages and empower the future of energy.
Landing in third place is Homefie, a group of students from the National University–Manila, for their project “Grid Guard,” a solution designed to scale efficiency, simplify workflows, and empower success.
Digital Transformation to Drive Sustainability and Innovation
Another significant undertaking during Meralco’s Innovation Month was Tech Talk, where discussions centered on emerging technologies that boost customer experience and satisfaction.
With the theme “WATTS NEXT: Powering Digital Resilience Through Interconnected and Intelligent Grid,”
Tech Talk 2024 which—featured three technology experts—underline the critical role of integrating advanced technology and data-driven strategies to meet global sustainability goals and build future-ready systems.
Aperocho said the Tech Talk celebrated ideas that are “not only transforming the way we work but are also setting the stage for the next chapter of Meralco’s digital transformation journey.”
“These ideas will drive us to solve real challenges, enhance customer experiences, and push the boundaries of what we thought possible,” he said.
Lifei Liu, Huawei’s Chief Technology Officer and Regional Director for Electric Power Digitalization Business Unit in Europe and Middle East, in his talk “Technologies Empowering the Future-Oriented Smart Grid”, discussed how digital platforms and ecosystems empower smart grids to address energy transition challenges and achieve carbon neutrality.
“Beyond the Grid – Advancing Sustainability with Smart Streetlights” of Itron Director and Head of Technical Sales Asia Pacific Ong Seng Chuan highlighted the role of Internet of Things (IoT)-enabled smart lighting networks in reducing energy consumption and promoting sustainable practices in communities.
Muhammed Aamir Saleen, Cloudera’s Artificial Intelligence (AI) and Machine Learning (ML) Technical Lead for Asia Pacific, brought his insights how to “Trust your data, Trust your AI.” He emphasized the importance of trustworthy data and AI in building robust platforms that support innovation and adapt to future needs.
Moderated by Meralco Vice President and Chief Information Security Officer Marilene P. Tayag, Tech Talk also featured an interactive panel discussion with the speakers, which delved into how technological innovations are redefining industries and transforming everyday life.
As Meralco prepares for the next chapter, the company remains committed to its mission of delivering safe, reliable, sustainable, and innovative energy solutions.
From large-scale renewable energy projects to enhancing customer experiences through technology, every initiative reflects Meralco’s dedication to building a better future.
“We must continue to embrace the culture and mindset of continuous improvement and collaboration, not only to stay ahead of the curve but also to lead the way in our industry,” Aperocho said.
With passion, collaboration, and a shared vision, Meralco is not just keeping the lights on—it is illuminating the path toward a sustainable and innovative future for the country.