The Philippines IT-Business Process Management (IT-BPM) sector is poised for continued expansion in 2026 as it establishes itself as a primary hub for global capability centers (GCCs), second only to India, industry leaders said Wednesday.
Information Technology and Business Process Association of the Philippines (IBPAP) president Jack Madrid confirmed during a briefing that the industry surpassed $40 billion in export revenue by the end of 2025. The sector recorded a 4-percent increase in employment last year, bringing the total headcount of digital workers to 1.9 million.
The Philippine industry outperformed global trends in 2025, with revenue growing 5 percent compared with a 3-percent average for the worldwide IT-BPM market. IBPAP officials expect 2026 growth to be led by GCCs, which are 100 percent-owned businesses providing shared and business services. The country hosts about 160 GCCs, while India remains the global leader with over 1,800.
“One example is JP Morgan Chase, which employs over 21,000 people here,” Madrid said. He said that beyond banking and financial services, the healthcare sector has become a powerhouse covering clinical trials, pharmacovigilance and revenue cycle management.
Industry projections suggest that GCCs in the banking, insurance and healthcare segments will outpace the broader IT-BPM industry growth.
