Department of Labor and Employment (DOLE) Assistant Secretary Joel M. Gonzales (top photo, left) meets with officials of the Contact Center Association of the Philippines (CCAP) to explore ways to strengthen government-industry collaboration on policies and programs affecting the contact center sector on 21 November 2025 at the DOLE Central Office in Intramuros, Manila.
The labor department welcomed CCAP’s support in enhancing the government’s understanding of the sector’s unique needs and challenges, particularly through data and insights that may guide the review of labor regulations.
DOLE also acknowledged CCAP’s initiatives to promote employee welfare and compliance programs among its member companies, strengthen disaster preparedness, and align business continuity plans with government response strategies, as well as advance workforce development, upskilling, and reskilling efforts.
Potential areas of collaboration include industry briefings on sector trends, challenges, and opportunities; CCAP’s participation in DOLE technical working groups and policy consultations; improved information sharing and regional coordination; workforce development initiatives; data and research partnerships; and sustained tripartite dialogue. (Top photo) Joining Assistant Secretary Gonzales is Bureau of Local Employment Director Patrick P. Patriwirawan, Jr. (2nd from left).
Representing CCAP are Board Trustees Steve Emerson (rightmost) and Jamea Garcia (2nd from right), and Marketing and Communications Specialist Arianne Arenas (3rd from right). (Photos by Alejandro Echavez, DOLE-IPS)
