Maynilad Water Services, Inc., the concessionaire for the west zone of Metro Manila, said it reconnected around 14,000 previously delinquent water service accounts from January 2024 to August 2025.
This was done after the customers settled their arrears and met the requirements for reinstatement.
The company said it had dismantled unauthorized service lines, tampered meters and illegally reopened connections. The recovered water volume has helped improve system efficiency and stabilize pressure in affected areas, it said.
“Water pilferage not only reduces supply pressure for paying customers, but also poses serious public health risks as illegal tapping may introduce contaminants into the distribution network,” said Rodolfo Baylas Jr., head of Maynilad’s customer experience and retail operations.
He said the company continues to conduct regular monitoring activities with the support of local government units and law enforcement agencies.
Maynilad reminded the public that water theft is punishable under Republic Act No. 8041, or the Water Crisis Act of 1995, with penalties including fines and imprisonment.
The company also urged residents to report suspected illegal connections through its official hotlines and digital platforms.
Maynilad is the largest private water concessionaire of the Metropolitan Waterworks and Sewerage System (MWSS), serving 17 cities and municipalities across Metro Manila and Cavite.
