Modern times call for modern solutions. As part of recently rebranded AIA Philippines’ transformation, the company continues to drive innovation in the life insurance industry, with the recent launch of My AIA.
My AIA is an integrated platform where AIA Philippines customers can access the Total Health Solution ecosystem to help them live better, protect better and get better with just a few taps.
With the support of My AIA, customers can access the AIA Vitality app that can help them take the first step—or sustain—the healthier lifestyle they’ve always wanted to achieve. AIA Vitality is the mentor everyone needs to live healthier, by incentivizing members with rewards for knowing and improving their health.
Customers who are members of AIA Vitality earn points when they exhibit healthy behaviors such as sleeping at least seven hours at night, eating nutritious meals, and keeping active. These points can be redeemed for Gcash, Grab and mobile credits, among other rewards.
No one knows what tomorrow may bring, which is why My AIA was created to make it easier for AIA Philippines customers to stay protected.
My AIA gives AIA Philippines customers clear visibility on their policies, and allows them to make basic changes. With these details on hand, customers can be reminded regularly when their premiums are due, helping them avoid missing their payments. Customers also get a quick view on the performance of their investments in just a few taps.
In addition to helping customers achieve their health goals and protect them from life’s uncertainties, My AIA also allows them to get better should they find themselves unwell, via AIA Philippines’ expansive healthcare partners. This includes access to Avega and eZConsult, the virtual health platform by Zuellig Pharma, the country’s leading pharmaceutical company.
Through eZConsult, customers can schedule teleconsult, order medicines for delivery partner pharmacies with preferential rates. They can also enjoy preferential rates for laboratory and diagnostic tests, and an AI-powered health bot for customers to understand their medical symptoms and get an initial diagnosis free of charge.
Geegee Lopez, AIA Philippines Chief Operations Officer, explains it best: “My AIA is our customers’ all-in-one touchpoint where they can manage their protection, continue to choose living healthy, and access health care should they find themselves under the weather or worse, as may sometimes happen. This platform is the first step to demonstrate our commitment to make protected healthy living easy, and there will be more features coming soon, as we continue our design sprints and customer validations. Again, because we really mean it when we say: We put our customers at the heart of everything we do.”
Now more than ever, utilizing modern technology to provide support in achieving our goals has become the norm. With My AIA, AIA Philippines customers can expect a mentor that will stay with them so they can have a Healthier, Longer, Better Life.