DigiPlus Interactive Corp., a leading online gaming firm in the Philippines, said Monday it is expanding its customer support team to provide 24/7 assistance to its more than 40 million registered users.
The company, which operates popular platforms like BingoPlus, ArenaPlus and GameZone, said in a statement it is steadily growing its customer service operations to ensure timely help with account management, technical troubleshooting and fraud prevention.
DigiPlus reported a net income of P8.4 billion in the first half of 2025, a 61-percent increase from the same period last year. Revenues surged 47 percent to P47.78 billion.
The company has not yet commented on the impact of a recent Bangko Sentral ng Pilipinas order for e-wallets like GCash and Maya to remove links to online gaming firms amid the government’s consumer protection campaign.
DigiPlus said its customer support team has grown to more than 300 members, with plans to reach 450 by year-end.
“The strengthening of our customer service operations plays a vital role in making certain that every player’s concern is addressed swiftly and effectively,” said Carlos Pio Feliciano, the company’s customer service director.
The most common player concerns involve withdrawals, “Know Your Customer” (KYC) processes, game fairness, deposits and account registration. The company said its team handles nearly a million transactions per month.
Feliciano said the company provides continuous learning modules to its representatives to ensure they “stay up-to-date with the latest platform updates, tools, and industry trends.”
