The Bureau of Customs (BOC) warned the public on fake Facebook accounts misusing its name, logo, and branding, and impersonating BOC officials to scam people.
The agency said it has received reports that these fraudulent accounts are targeting individuals by sending messages, responding to comments, and mimicking the BOC’s official page by reposting its updates and content.
The BOC urged the public to remain vigilant when dealing with accounts that claim to represent the agency and warned against sharing personal information, making payments, or interacting with any unverified accounts.
The bureau reiterated that it maintains only one verified Facebook page, which serves as the sole official source for updates and announcements.
To combat the scam, the BOC said it is actively working to identify and eliminate these fake accounts. It also encouraged the public to report suspicious pages directly to Facebook or through the agency’s hotline at (02) 8705-6000 or email at boc.cares@customs.gov.ph.
Commissioner Ariel F. Nepomuceno assured the public of the agency’s commitment to addressing the issue.
“We are taking decisive action against these fraudulent activities. Safeguarding the public from scams and maintaining the integrity of the BOC is one of our highest priorities,” Nepomuceno said.
The BOC reminded the public to communicate only through the agency’s verified Facebook page and authorized platforms to ensure the accuracy and security of information.
