The Department of Social Welfare and Development (DSWD) plans to enhance its newly launched Kaagapay Donations Portal by adding a feedback mechanism.
Assistant Secretary Marie Rafael announced this initiative, aiming to improve the donor experience and ensure easier access to the portal.
In the coming months, the DSWD will introduce the feedback system, allowing donors to provide input on their experiences. Rafael also outlined plans for a nationwide roadshow to promote the Kaagapay Donations Portal and the Harmonized Electronic License Permit System (HELPS). This tour will gather user feedback to streamline access to DSWD services.
The roadshow will highlight the portal’s payment gateway partners, including Landbank, GCash, and Maya.
The DSWD is also collaborating with other platforms like DragonPay to expand payment options, facilitating smoother cash donations to the DSWD, partner social welfare agencies, and local government units.
