Cebu Pacific (CEB) is currently dealing with passenger concerns regarding delayed suitcases caused by technical issues with the baggage handling system at Ninoy Aquino International Airport Terminal 3.
The airline is collaborating with the private operator New NAIA Infrastructure Corp. (NNIC) to address the issues and restore normal operations. CEB assembled a special team to handle the situation.
Passengers were given the option of having their bags delivered to their destination or picking them up at the airport for domestic flights. For international flights, a similar option was available, along with delivery services for passengers with onward destinations, according to CEB management.
The airline has assured passengers that their teams are working diligently to expedite baggage deliveries and provide prompt assistance to all affected passengers.
“We understand the inconvenience this has caused and appreciate our passengers’ patience and understanding,” it added.
Several passengers shared their experiences on social media regarding their luggage, including Pauline Karen Macaisa-Concepcion.
She mentioned that upon arriving in Cebu around 9 a.m. on October 21, on board CEB flight 5J 561, she and her colleagues discovered that their luggage was still in NAIA Terminal 3. They filed the necessary paperwork to have their luggage retrieved, but did not receive the promised updates. The provided mobile number for updates was unreachable, constantly giving a busy tone.
“Sadly, my luggage is still nowhere to be found. I don’t have anything to wear. In my luggage are very important documents, gadgets, and the most important thing: my breast pump. Their inefficiencies have inconvenienced not just me but a lot of people. Many of us are in the same situation. Cebu Pacific staff themselves mentioned that this has been occurring for 4 days now, affecting hundreds of people. And they are not taking any action to address it,” she added.
