Customs Commissioner Bienvenido Rubio has recognized the commendable work done by the Intelligence Group, awarding it with a Certificate of Commendation for its high resolution and compliance rates in addressing concerns coursed through the Citizens’ Charter Complaint Center.
Rubio handed over the award to Deputy Commissioner for Intelligence Juvymax Uy and Customs Intelligence and Investigation Service (CIIS) director Verne Enciso during Monday’s flag-raising ceremony at the agency’s main office in Manila.
The bureau obtained a compliance rate of 91.13% for the 72-hour compliance period, and an overall resolution rate of 96.55% in compliance with Executive Order (EO) No. 6 Series 2016.
Rubio said the Intelligence Group’s performance in helping the bureau obtain its high resolution and compliance rates is also a “manifestation of this bureau’s strengthened efforts towards an efficient, reliable and transparent public service.”
“Let us maintain our responsiveness and ensure that we observe the Anti-Red Tape Act and the Ease of Doing Business Law in furtherance of simplifying administrative procedures and improving efficiency in the delivery of government services,” Rubio said.
The certificate received by the Intelligence Group recognized its unwavering commitment, hard work, and dedication to its duty aligned with performance standards and best practices.
The CIIS men assigned at the Manila International Container Port (MICP) led by Field Station chief Alvin Enciso also received three commendations for its seizure of more than P24 billion worth of contraband, counterfeit, and illegal goods.
The commendation was given to CIIS-MICP in recognition of its exemplary performance and invaluable support that contributed to the realization of the Intelligence Group’s core mandate in border security and protection.