MOSCOW—”If you don’t die by yourself, we’ll help you,” threaten the phone messages that Natalya, a 69-year-old Russian pensioner, has been receiving for months after falling further behind on her credit card payments.
Resorting to harassment and threats of violence, the debt collectors sent out by banks to recover money have become notorious in Russia and, many complain, usually face no punishment.
But as Russia’s unpaid debt soars to dramatic levels due to an economic crisis, authorities are now seeking to regulate the cowboy sector.
For Natalya, who declined to give her full name due to fear of reprisal, the problems began last summer.
She had to go into hospital and was forced to stop the part-time car park supervisor’s job that supplements her monthly pension of around 150 euros ($164) plus the 70-euro disability benefit of her son, who lives with her.
It became impossible for Natalya, who lives in the region outside Moscow, to cover the monthly bills for her credit card that she says come to about 5,000 rubles (60 euros, $66), although she does not understand exactly what the amount represents.
Interest rates can reach as high as 20 percent for longer term loans such as mortgages, and much higher for short term ones.
The menacing phone calls have become increasingly frequent, “day and night,” she said.
Noting the telephone numbers used by the debt collectors, she has listed up to 18 calls per day.
The callers’ tone has also grown more menacing, with threats of violence.
“We will come to your home to see if you have any gold teeth,” or “we will confiscate your property,” and “we will make you run for the cemetery’—just some of the threats she received.
“They got me into such a state that I didn’t have the strength to leave my flat. I begged them but to no avail. They just kept on shouting and insulting me,” she said, fighting back tears.
She finally went to a lawyers’ association to attempt to get her repayments cut to a manageable level.
Natalya’s case is far from unusual, as are the tactics used against her.
Russian media have carried reports of bailiffs beating up people with debts, posting insults in the entrance halls of their apartment blocks and threatening to attack their children.
“Over the last year, we have seen a wave of complaints,” said Irina Malinina, a lawyer who heads a group helping people with unpaid loans.
“Delays or failures to make payments have increased so the visits and phone calls from debt collectors have gone up,” she told AFP.
Collapsing oil prices and sanctions on Russia due to the conflict in Ukraine have plunged the country into recession, prompting a drop in spending power that caught out many Russians who had taken loans during the boom years when credit was available with almost no background checks.
Payments were late on nearly 18 percent of personal loans on January 1, up from 10.3 percent a year earlier, according to the National Bureau of Credit Histories, a company that holds a large database of credit history records.