MayWard surprises fans, PLDT patrons as customer care agents on Twitter

MayWard, the popular onscreen tandem of Maymay Entrata and Edward Barber served as special PLDT customer care agents to help customers with their inquiries on PLDT Home Prepaid Wifi. The overwhelming customer response had #MayWardAtYourService trending on Twitter during the takeover.

MayWard surprises fans, PLDT patrons as customer care agents on Twitter
PLDT Home Fibr celebrity ambassadors Maymay Entrata and Edward Barber, otherwise known as MayWard
MayWard took to Twitter to reach out to their fans and personally answered customer queries on the convenience of purchasing the device, ease of use and reloading it. Learning that PLDT Prepaid Home Wifi is available at the stores and retailers near them, customers found it helpful to know more about the device including how easy it is to load online through their Home Wifi dashboard, sari-sari store or any authorized PLDT or Smart retailer, and Pasaload using Smart or TNT mobile number. 

Perfect for the family’s use at home, customers can also enjoy up to 1GB of data per day for as low as P15. Needless to say, the duo said they enjoyed the entire experience and that they find it fulfilling to be able to answer these questions and receive thank-yous from customers.

“I really enjoyed it. It made me miss the time when I was doing on-the-job training, where some kind of customer service was involved. The job of a customer care representative is not easy,” said MayMay in Tagalog.

For his part, Edward said, “It’s the first time I was able to do something like this and I have a newfound respect for everyone who does this type of job because it’s really challenging. For one, it’s hard to communicate when you are not face-to-face with the other person to ask more details about his or her concern. You also have to be careful about using unnecessary words.”

Maymay and Edward find the Internet most useful in their work as they turn to social media to constantly update their fans about their activities. 

“Internet is very helpful in our work. especially that we always update our fans about what’s happening in our lives. It’s been our way to make them happy, Maymay said.

Both Maymay and Edward said they are happy that the Internet has become more accessible for households because of the PLDT HOME Prepaid WiFi. 

“We shared to the customers how affordable and easy it is to buy PLDT Home Prepaid Wifi. All you need to do is buy the device at the nearest retail store and you can already have fast and affordable Internet connection for your family at home. It’s also convenient to load and you can control your data usage according to your budget because you will just load as needed,” Maymay related. 

“It’s very accessible. Imagine, you can load for as low as only P15 for one Gigabyte (1GB) of data. It’s also easy to use. You just have to plug it. It’s probably the simplest WiFi that I’ve ever encountered,” Edward said. 

No more worries about monthly bills, lock-in periods, or even uncontrolled data usage when you get the PLDT Home Prepaid WiFi. Available at PLDT Stores and retailers nationwide for a one-time fee of P1,995, which comes with FREE 10GB data valid for seven days. 

Visit ( to watch the video.

Visit and follow PLDT’s official accounts on Facebook ( and Twitter (@PLDTHome) to know more about PLDT Home Prepaid WiFi.

Topics: PLDT Home Prepaid WiFi , Maymay Entrata ,  Edward Barber
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