Mobile app connects nurses and caregivers to patients
BackApp comes in three types. These include Long-Term Care, a staffing solution used by affiliated staffing agencies; Acute Care, a staffing solution for hospital-based nurse managers who are looking for last-minute staff replacements; and Homecare, an easy access to private nurses and caregivers for home-based patients. The all-mobile service does not only provide a hassle-free access to nurses and caregivers at the comfort of home or healthcare establishment, but it also promotes job opportunities and further develops the healthcare standards in the country. Every health professional hired via the mobile app is carefully matched by a case manager and under close clinical monitoring by the patient’s attending physician. With at least 23,800 health care workers deployed across the Philippines, of which 17,538 are nurses, the developers behind BackApp, a group of seasoned healthcare practitioners and IT experts, are seeing an unprecedented increase in demand for both nurses and caregivers in various settings. Edwine Joseph, assistant director of nursing at Mary Manning Walsh, a 362-bed skilled nursing facility in New York City, says, “Before BackApp, for us to find staffing when we are short on a shift, what we would do was to pick up the phone and start calling people. The process used to be lengthy because you had to call around 15 people just to get one nurse. BackApp makes our lives easier,” he says. Joseph says with BackApp, “Finding manpower now is prompt: we put the request on the app, we get a notification saying, ‘this is what you need,’ then all the nurses get the notification, too. After a few minutes, you’ll get a notification, again, saying ‘this person has accepted your request.” Gertrudes de Guzman, director of nursing at Amsterdam Nursing Home, shares the same positive experience. “We find the mobile app very easy to use, at the same time, we get prompt responses. It facilitates our staffing needs very well. Plus, the fact that we get to know who are the nurses we are deploying is really a good thing—they are reliable, competent, and dedicated workers,” he says.