Teleperformance, the global leader in outsourced omnichannel customer experience management, bolstered its support for the Philippine outsourcing industry and academe linkages as it sponsored a study on senior high school students’ readiness for business process outsourcing careers.
The research initiative was conducted by the Polytechnic University of the Philippines College of Business Administration, in partnership with the IT & Business Process Association of the Philippines.
It looked into the factors that influence graduating students’ desire to enter the information technology and business process management workforce. The study was conducted in the private and public senior high schools and state universities and colleges in the National Capital Region, with systematically selected respondents composed of 1,200 Grade 12 senior high school students.
Around 60 percent of the respondents were female, 40 percent male between 16 and 21 years old. The study was conducted under the supervision of PUP academic leaders Raquel Ramos, Marcial Mojica, Cindy Fetalvero-Soliman, Mecmack Nartea and Roy Angelo Pobre, together with IBPAP industry-academe linkages lead Zoe Diaz De Rivera.
With the full implementation of the K-12 educational system in the Philippines, industries are looking to create opportunities and enable the SHS graduates to enter the workforce. The study provides insights on what can be done to positively influence the SHS graduating students to consider starting their careers in the IT-BPM industry.
In support of the government’s drive to provide quality employment to Filipinos, Teleperformance works with IBPAP and other industry associations to determine potential sources of human capital for available jobs and ascertain training needs and engagement platforms to sustain the growth momentum of one of the Philippine economy’s largest contributors.
“As an industry leader, we believe it is important for us to support academic research because this gives us robust data from where we can base our strategies to continue enabling the workforce of the future,” said Teleperformance Philippines senior vice president for human capital resource management Jeffrey Johnson.
“We are honored to have partnered with PUP and IBPAP in this initiative, which provides valuable insights on student talent capability. The needs of the IT-BPM industry are changing and understanding the behaviors and choices of our senior high school students through this study will help organizations support their learning and development journey,” said Teleperformance Philippines senior director for communications and marketing Marilyn Ventenilla.
“Teleperformance is one of the biggest industry players in the country, and we value their strong support in identifying career prospects and talent development opportunities for the youth,” Zoe Diaz De Rivera of IBPAP said.
Teleperformance has 300,000 employees across nearly 80 countries who support billions of connections annually in 265 languages and enhance the customer experience with every interaction.
In the Philippines, Teleperformance employs around 44,000 people and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
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