Metropolitan Bank & Trust Co. (Metrobank) has deployed new withdrawal and deposit machines (WDMs), a smart self-service solution integrating cash deposit and withdrawal services...
Globe Telecom said it is strengthening its customer engagement strategy by reopening and expanding physical stores nationwide to serve customers who still prefer face-to-face...
Globe has successfully migrated more than 600 towns nationwide to full fiber connectivity, as part of its ongoing efforts to improve customer experience by...
Globe Telecom and J&T Express Philippines have entered into a strategic partnership aimed at optimizing logistics operations and improving customerexperience across the country. The...
GoTyme Bank topped customer experience ranking in two separate independent studies by Forrester and the Singapore Economic Development Board (EDB). This was celebrated by...
Foundever, a leader in the customer experience (CX) industry, teams up with the Department of Labor and Employment-Cordillera Administrative Region and Technical Education and...
The hospitality industry is all about customer experience (CX). In a realm where personal touch, ambiance, and customer engagement determine success or failure, technology...
Globe Telecom Inc. said Wednesday it is looking at artificial intelligence to significantly improve customer experience by automating routine tasks and bring down costs.
“Given...
Foundever™, a global leader in the customer experience (CX) industry, is expected to add 2,000 employees to its workforce following the successful launch of...
Sepang, Malaysia—There's a new chatbot in town as AirAsia launched its latest AI-powered chatting assistant, Ask Bo, during a press conference on February 8 at...
As an e-commerce provider, delivering a top-notch customer experience (CX) is essential for building brand loyalty and attracting new customers.
“One effective way to enhance...
Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, has been recognized at the Asia Corporate Excellence &...
Leading digital solutions and customer experience (CX) provider TELUS International Philippines (TIP) opened its 7th delivery center in the country in Iloilo City.
The new TELUS...
With the urgent shift toward the digital marketplace last year, both businesses and their respective customers are going to continue working and interacting remotely...
