The Bureau of Immigration (BI) will investigate the reported irregularities in the processing of tourist visas at its main office, specifically regarding the excessive fees being charged to foreign tourists.
BI Commissioner Joel Anthony Viado also ordered a comprehensive review of immigration procedures to ensure continued compliance with internal policies and standards of integrity.
The move was made based on a social media post that the BI tourist visa section is charging applicants more than the specific amount required or their applications will be denied.
While no evidence has been found at this time indicating any irregularities in the said process, Viado emphasized the importance of proactively ensuring that services are delivered fairly, efficiently, and free from undue influence.
“In particular, we want our tourist visa processing to be at its most efficient,” said Viado. “We have implemented online applications, but in-person processing should also remain accessible and convenient to the public,” he added.
According to Viado, the BI’s tourist visa section has consistently processed applications within the prescribed timeframes set by the Anti-Red Tape Authority.
It is also ISO-certified since 2018, and is regularly subjected to internal and external audits to ensure quality and procedural compliance.
“Our goal is to continuously improve. We are conducting a thorough review to make sure our processes are working as intended. If any documented violations are discovered, we will act accordingly and without hesitation,” Viado said.