THE Department of Human Settlements and Urban Development (DHSUD) on Thursday reported a 100% resolution rate in handling complaints coursed through the Office of the President’s 8888 Citizen’s Complaint Center for 2024.
DHSUD Secretary Jose Rizalino Acuzar branded the excellent rating as a solid testament to the agency’s commitment to deliver only the best public service.
The rating should serve as an inspiration for all DHSUD staff members to work harder to assist more of its stakeholders, particularly the poorest of the poor, he emphasized.
The DHSUD, in a report also said it recorded a 98.55 percent rate for the 72-hour compliance period. It received a total of 758 concerns from Jan. 1 to Dec. 31 last year and was able to resolve all within the 72-hour period, except for 11 cases.
Most of the concerns and cases resolved by DHSUD were about private developers (255 cases) and homeowners, associations (245 cases).