Globe Telecom Inc. maintained a network availability rate above 99 percent to ensure consistent connectivity for its users, the company said in a performance update.
Independent tests confirmed the network provides a smoother video experience than its competitors with less buffering on platforms such as Facebook.
The company reported that its average mobile download speed reached 34.8 megabits per second, an 8-percent improvement year-on-year. Broadband speeds saw a sharper rise to 120.4 Mbps, up 36 percent. These speeds exceed the requirements for commonly used platforms including Facebook, YouTube and Zoom.
According to the GSMA, only 57 percent of mobile internet users in low- and middle-income countries report having a good internet experience. Poor network quality remains a primary barrier to mobile internet use, particularly among rural and low-income communities.
“We build for reliability because that’s what people count on every day,” Globe president and chief executive Carl Cruz said.
“A steady, dependable connection means uninterrupted learning, working and living. That’s what we aim to deliver,” he said.
The telecommunications provider said it builds reliability into every layer of its network by increasing capacity in high-traffic zones and using traffic engineering to keep video and voice services steady.
The company utilizes restoration playbooks, backup power and secondary lines to maintain service during disruptions.
Globe is also shifting its performance reporting to include outcome-based tracking that mirrors actual user behavior.
New benchmarks will focus on metrics such as smooth video starts, fast-loading applications and clear calls rather than relying solely on peak speed tests.
As of 2025, the company recorded a net promoter score of 49, above the telecommunications industry benchmark of 31. The score measures a customer’s willingness to recommend a company and serves as an indicator of brand loyalty.
