The Philippine Economic Zone Authority (PEZA) welcomed the Anti-Red Tape Authority’s (ARTA) clarification that the volume of complaints does not reflect overall agency performance but highlights areas for improvement.
PEZA also confirmed it is not among the top 10 most complained government-owned and -controlled corporations (GOCCs).
“PEZA remains committed to delivering efficient, investor-friendly services,” the agency said in a statement.
In 2024, PEZA received 11 awards from ARTA—nine Gold and two Silver—for compliance with the Ease of Doing Business law and its consistent red-carpet service to investors. Its excellence has also been recognized internationally, including in the 2025 U.S. Investment Climate Statement, which cites PEZA as a key facilitator of a competitive and transparent investment environment.
ARTA’s updated rankings for January to October 2025 show the Food and Drug Administration, Land Transportation Office, and Social Security System leading in complaints.
ARTA emphasized that complaint numbers indicate areas for improvement rather than agency competence and noted that grievance mechanisms are functioning and accessible.
Since 2018, ARTA has received 31,936 complaints, resolving nearly 92 percent. The agency urged all government offices and GOCCs to enhance frontline services and deliver “dignified, people-centered” service in line with the Bagong Pilipinas governance agenda.
For 30 years, PEZA has upheld its “investor-first” approach, maintaining consistent service excellence for both domestic and international partners.
