Anti-Red Tape Authority (ARTA) Undersecretary Gerald Divinagracia discusses ‘Transformative Digitalization’, a holistic approach that goes beyond automation and focuses on end-to-end improvements involving strategy, governance and leadership. Speaking before PLDT and Smart senior leaders and executives, Divinagracia cited the importance of a process-first mindset in any transformation effort—underscoring that technology alone cannot solve inefficiencies.
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