ING Hubs Philippines, established in 2013, has evolved into a full-fledged global capability hub, now supporting customers in more than 40 countries worldwide.
The hub’s growth is reflected in its expanding workforce. From roughly 1,900 employees in 2020, it now has nearly 6,000 full-time employees (FTEs), a 31-percent increase in just one year.
ING Hubs Philippines boasts a thirtyfold year-on-year increase, solidifying its position as a major industry player. What began as a small operational entity has rapidly transformed into a global capability hub, driving critical business functions across multiple industries and regions.
The hub’s diverse range of services, including financial markets, trade finance, risk management, IT and software development, and data management, is vital to ING’s global operations. The expansion enables ING to deliver innovative banking services to millions worldwide and positions ING Hubs Philippines as a central player in ING’s mission.
Beyond numbers, this expansion signifies ING Hubs Philippines’ commitment to creating high-value jobs for Filipino talent and becoming a preferred employer in the region.
“We want ING Hubs Philippines to be not just a great place to work, but the ultimate place to grow,” said Hazel Delos Santos, ING Hubs Philippines’ country manager.
“Our continued focus on talent development, operational excellence, and business transformation is essential to supporting ING’s global expansion and making a positive impact in the communities we serve,” said Delos Santos.
At the core of ING Hubs Philippines’ rapid growth is its commitment to harnessing talents and technology to shape the future of banking.
“Our growth is not just about scale — it’s about setting new standards in banking innovation and empowering Filipino talents to create a lasting impact on a global stage,” Delos Santos said.
ING Hubs Philippines expects to maintain its momentum as one of the largest capability hubs in the region. The hub’s ongoing expansion will continue to fuel ING’s global growth, contributing to the bank’s broader mission of driving economic, social, and environmental progress.
