The Department of Trade and Industry (DTI), in partnership with the Department of Information and Communications Technology (DICT), launched Tuesday the eReport System under the eGovPH App, enabling Filipinos to file online consumer complaints related to e-commerce transactions directly through the government app.
The eReport – eCommerce Consumer Complaint Module is a dedicated platform designed to streamline and centralize the reporting and resolution of consumer complaints arising from online transactions.
By integrating the module within the eGovPH app, the initiative empowers citizens to easily report issues concerning e-commerce, thereby enhancing transparency and government responsiveness in the rapidly evolving digital marketplace.
The system, in line with Republic Act No. 11967, or the “Internet Transactions Act of 2023,” addresses common challenges associated with online shopping, including product quality discrepancies, fraudulent sellers, privacy violations and unfulfilled services.
