The country’s official distributor of Hyundai vehicles honored San Juan Group’s Hyundai Commonwealth Avenue as its 2019 Dealer of the Year in Passenger Car at the first virtual HARI Dealer of the Year Awards 2020.
Hyundai Commonwealth Avenue, under the helm of Anna Lyne P. San Juan-Ponferrada, stood out from among the 42-strong Hyundai PC dealerships nationwide for topping HARI standards in the key areas of Sales, After Sales, Customer Relations Management, and Parts Operations.
This is the second Dealer of the Year Award for Hyundai Commonwealth. It also bagged the top award in 2012.
This year’s HARI DOYA turned out more meaningful amid the challenges posed by the COVID-19 outbreak. Celebrated virtually, the year’s theme, THE GREAT RESET, reflects HARI’s new approach and renewed drive toward delivering #BetterJourneys to its customers.
HARI President and CEO Maria Fe Perez-Agudo said “The pandemic cannot stop us from giving honor and recognition where its rightfully due. The COVID-19 virus has turned mobility upside-down. Yet amidst this topsy-turvy world, we faced our fears and joined forces like never before to create our own Better Normal ecosystem.”
“Thank you HARI for this recognition. From Ms. Fe, the executives, officers, and staff who have helped us along the way, all these years. Thank you. To our Hyundai Commonwealth family, this is your award! We are so blessed to have a competent, passionate and dedicated team. All your hard work has paid off. Thank you very much and job well done!,” said HCA President Anna Lyne P. San Juan-Ponferrada.
San Juan-Ponferrada added, “To our Chairman and matriarch, Boss Amang and Ma’am Baby, thank you for all the guidance, the support and trust that you have given us. We dedicate this to you. You are our inspiration and our driving force. We will not be here without you both.”
HARI’s President cited the dealerships’ positive response to rebound and recover from these unprecedented times. These include strong support to implement the Hyundai Guidelines for Protection and Safety (GPS), the first in the industry, to quickly get the business back on its feet. GPS is a comprehensive set of procedures and programs designed to safeguard the well-being of stakeholders, restore consumer confidence, and win back customers in the New Normal. It is backed by its twin core programs in Sales (HOMEPage) and After Sales (ARMOR).
After congratulating the year’s DOYA champs, Agudo concluded, “RESET (for R-esilience, E-xecution, S-yngery, Customer E-xperience, T-enacity) has and will be our lifestyle and mindset for the months to come. As I always say, we can always be more and do more in the face of uncertainty… We don’t REST. We RESET with the hope that, once this darkness passes, we will emerge tall and strong and ready for Better Journeys ahead.”
Hyundai Commonwealth was also recognized in most of the major awards, as follows: Excellence in Dealership Business Enterprise (Champion), Excellence in Sales and Parts Operations (Champion) and Measure-Up Performance (Best Improved Performance, Champion).
Here is the roster of major awards and recipients of the HARI DOYA 2020:
Excellence in Dealership Business Enterprise – Hyundai Commonwealth, Hyundai Southern Mindanao, and Hyundai Tarlac
Excellence in Sales Operations – Hyundai Commonwealth, Hyundai Las Piñas, Hyundai Bacolod
Excellence in After Sales Operations – Hyundai Cebu South, Hyundai Commonwealth Avenue, Hyundai Pampanga, Hyundai Cabanatuan City, Hyundai Baliwag Bulacan, Hyundai Biñan Laguna, Hyundai Pagsanjan Laguna
Excellence in Parts Operations – Hyundai Commonwealth, Hyundai Southern Mindanao, Hyundai Dasmariñas Cavite, Hyundai Baliwag Bulacan, Hyundai Biñan Laguna, Hyundai Santiago City, Hyundai Pagsanjan Laguna, Hyundai San Fernando La Union
Excellence in Customer Relations Management Operations – Hyundai Cebu North, Hyundai Batangas City, Hyundai Lipa Batangas, Hyundai San Fernando La Union
Measure Up Performance Award – Hyundai Commonwealth
The Dealer of the Year Awards is Hyundai Philippines’ annual citation of dealerships that have rendered outstanding performance in key areas of the business in order to continually boost customer satisfaction and further build the Hyundai brand as a leader in the Philippine automotive industry.
