The chairman of the House of Representatives’ Committee on Trade and Industry wants to hold both e-Commerce platforms and sellers accountable for damaged or lost goods purchased online.
Senator Win Gatchalian, the panel chair, issued the statement in the wake of public outcry over a viral video that showed workers of a courier service deliberately mishandling packages.
“The ongoing practice is that consumers who buy from online platforms like Lazada, Shopee, and Zalora, are limited to the couriers services selected and offered by these eCommerce platforms,” he said.
“In order for the consumers to be able to purchase the items they want, they have no other option but to use the courier services utilized by these online platforms. And sometimes they literally have no choice because only one courier service is offered by the platform,” he said.
Gatchalian said complaints of items being damaged or lost is not good for both buyers and sellers.
