Metrobank warns against scammers

Metropolitan Bank & Trust Co. advised customers to be wary about calls from an unknown number asking them to give out details related to bank account or credit card and warning them that their bank accounts may be deactivated.

“The person on the other line is very persuasive and is giving you a hard time to hang up. This is a common type of fraud called voice phishing. Also known as vishing, this phone scam happens when a fraudster pretends to be a bank representative and asks for a person’s bank details,” Metrobank said.

“Firstly, the fraudster gives out fake credentials to prove their identity. Once the victim is convinced, they keep the act going until they get pertinent account-related information such as PIN, card verification value and onetime password,” the bank said.

Metrobank provided tips to protect customers from imposter and fight fraud.  “Be cautious when taking a call from an unknown number.  Never give away private or sensitive information. Banks will never ask for your personal banking details over the phone. If you feel that the caller is suspicious and is about to ask for personal information, don’t hesitate to refuse and hang up,” it said.

The bank asked customers to immediately report such incidents to Metrobank Contact Center.