The Philippine Deposit Insurance Corp. (PDIC) has retained its ISO 9001:2015 certifications for the quality management systems covering its claims settlement operations and assessment of member banks, two critical processes for the agency.
The continued certification, first obtained for claims settlement operations in 2010 and for bank assessment in 2016, reinforces the agency’s commitment to protecting the depositing public and promoting financial stability.
The second comprehensive surveillance audit, conducted by the certifying body TUV SUD, reported outstanding results with zero nonconformities and no recommendations for improvement for the processes reviewed.
The audit also highlighted several key operational successes for the PDIC.
Customer satisfaction across external client groups reached 92.49 percent, surpassing the target of 90 percent.
Legal service referrals showed impressive efficiency, with 95 percent of transactions addressed within the prescribed turnaround time.
Learning and development efforts for personnel also exceeded their targets.
PDIC said these achievements affirm the corporation’s dedication to the highest standards of quality management and its standing as a high-quality government instrumentality.
PDIC said that through sustained commitment to good governance and high performance, it continues to set the benchmark for excellence in the public financial sector.
 has retained its ISO 9001:2015 certifications for its mission-critical claims settlement operations and assessment of member banks, following an audit that reported zero nonconformities and a customer satisfaction rating of 92.49 percent.){kind=link}