Teleperformance (TP), a global leader in digital business services, was named Grand Winner for Service Excellence Company of the Year at the 2025 Asia CEO Awards held at the Manila Marriott Grand Ballroom.
The company also earned Circle of Excellence Finalist citations in two categories—Most Innovative Company of the Year and IBPAP IT-BPM Techblazer of the Year—further affirming TP’s leadership in delivering world-class service, driving business growth, and advancing the Philippines’ economic competitiveness through innovation and talent development.
Evolving from a traditional BPO to a future-ready IT-BPM organization, TP in the Philippines continues to elevate service standards through its Foundational AI Backbone (TP.ai FAB) and Teleperformance Operational Processes and Standards (TOPS)—the company’s global network for quality and compliance.
TP.ai FAB is an integrated platform that seamlessly combines AI, human expertise, and technology to deliver superior service at scale, both internally and externally. TOPS, meanwhile, defines uniform benchmarks, procedures, and compliance checks that uphold consistent performance excellence across all TP sites and business lines.
Together, these frameworks reflect TP’s belief that excellence stems from the synergy of human capability and innovation.
