Senator Bam Aquino on Monday called on the Department of Trade and Industry to review and reconsider its order requiring all online businesses to secure a Philippine Trustmark, saying it creates unnecessary obstacles for small entrepreneurs.
“Let’s not burden them further; instead, let’s help them grow and succeed,” Aquino said, warning that the policy could discourage MSMEs from taking their businesses online through digital marketplaces and other platforms.
The Philippine Trustmark serves as a government-backed badge of credibility for e-commerce platforms that comply with standards on trust, safety, and fair business practices.
Under Department Administrative Order No. 25-12, online merchants are required to obtain the Trustmark by December 31 to continue operating legally.
Aquino warned that the requirement contradicts provisions of the Internet Transactions Act and the Ease of Doing Business Act, both of which were designed to simplify compliance for entrepreneurs.
Under the Internet Transactions Act, participation in the Trustmark program is voluntary, allowing online sellers to opt in if they wish to strengthen consumer confidence.
Aquino said making it mandatory undermines the law’s intent to promote digital inclusivity and entrepreneurship.
He also argued that the policy runs counter to the Ease of Doing Business Act’s mandate to streamline regulatory processes for small enterprises.
Instead of simplifying procedures, Aquino said the DTI’s order adds another bureaucratic layer that weighs heavily on MSMEs.
He added that the annual P1,130 registration fee required for the Trustmark further burdens small business owners already struggling with existing operational costs.
The senator likened the fee to an added tax that could deter new entrepreneurs from formalizing their online ventures.
“We are not against any effort to strengthen consumer protection, but it must be consistent with the law and existing policies,” he said.
Aquino urged the DTI to consider integrating the Trustmark into the business registration or renewal process and making it free of charge.
“This is not the right time, especially now that there is growing public concern that taxpayers’ money is being lost to corruption,” he concluded.
