Novotel Manila Araneta City has been named the 2024 LISTeN Program Champion in the midscale market category, while Novotel and ibis Styles Manila Araneta City have also received Green Key Certification for sustainable operations.
It is the third time Novotel Manila has won the LISTeN award, following victories in 2019 and 2023. The recognition comes from AccorHotels’ quality program, which evaluates hotels on client recognition, needs assessment, personalized service, and overall guest experience. Novotel Manila posted an average score of 97.23 percent this year, topping last year’s rating.
“At Novotel Manila Araneta City, our guests remain at the heart of what we do,” said Maria Manlulu-Garcia, cluster general manager of Novotel and ibis Styles Manila Araneta City and Accor area general manager for the Philippines. “This recognition reflects the unwavering dedication of our team throughout the years, who go above and beyond each day to deliver outstanding hospitality.”
Anne Cruz, cluster director of reservations, said the award “is a testament to the trust our guests place in us and the dedication of our entire reservations and guest service center team.”
Alongside the LISTeN honor, Novotel and ibis Styles Manila Araneta City earned the Green Key Certification, an international standard for environmental responsibility in hospitality.
“At Novotel and ibis Styles Manila Araneta City, our Green Key certification reflects our unwavering commitment to protecting the planet while delivering exceptional guest experiences,” Manlulu-Garcia said. “This achievement demonstrates that sustainability and comfort can go hand in hand.”
Both properties have eliminated single-use plastics, introduced refillable containers and dispensers, adopted LED lighting, and implemented towel and linen reuse programs. Novotel Manila donates untouched breakfast food to the Philippine Red Cross, while both hotels promote plastic-free dining, offer vegetarian menu options, and use eco-friendly packaging.
The recognitions, officials said, underscore Araneta Hotels Inc.’s effort to combine guest satisfaction with environmental stewardship and strengthen its position in the Philippine and global hospitality industry.
