The Department of Human Settlements and Urban Development (DHSUD) said it is intensifying efforts to protect homebuyers after addressing a significant backlog in its regulatory functions.
DHSUD Secretary Jose Ramon Aliling directed Senior Undersecretary Sharon Faith Paquiz, who leads the DHSUD Zero Backlog Program, to immediately resolve issues raised by homebuyers.
“In line with President Ferdinand R. Marcos Jr.’s directive for fast and clean service, we will intensify our campaign to help resolve the problems faced by our homebuyers as soon as possible,” Aliling said in a statement.
“Our homebuyers deserve peace of mind in acquiring real estate properties,” he said.
Aliling launched the Zero Backlog Program in May as part of the agency’s 8-Point Agenda, which aligns with President Marcos’s “Bagong Pilipinas” brand of governance.
The program reduced a backlog of more than 3,100 transactions, some dating back to 2020, to just 82 issues as of Friday. The DHSUD expects to resolve the remaining issues in the coming days.
The department has also transformed the “Pambansang Pabahay para sa Pilipino” housing program into the Expanded 4PH, a more people-centric initiative that includes horizontal, subdivision-type developments and rental housing.
The program, which has received commitments for more than 250,000 housing units from 42 private developers, also revived and enhanced the community mortgage program.
Paquiz urged the public to file formal complaints against “erring developers” so the department can provide proper assistance.
The DHSUD is also conducting an information and education campaign called “DREAM Tips” to guide the public on real estate transactions.
The tips advise buyers to Demand for a project’s Certificate of Registration and License to Sell (CR-LS), Read the contract, Engage only with registered agents, Ask questions and Move to inspect the property’s location.
