Globe urges local government units and homeowners’ associations (HOAs) to support its ongoing expansion, restoration and maintenance efforts in gated communities. These efforts will bolster network reliability and ensure uninterrupted mobile and broadband services for residents and customers.
The company is currently facing delays in restoring network services due to access restrictions, costly fees, and administrative barriers imposed by several HOAs. These include permit requirements, per-entry charges, and construction bonds in which some are recurring, excessive, or undefined in scope.
In one of the identified villages, Globe workers are required to pay P100,000 for access, with no clear validity period. Another village imposes access costs at P5,000 per day, regardless of activity type, while other subdivisions do not allow the extension of fiber facilities altogether, effectively preventing residents from accessing upgraded services.
“Timely access to our infrastructure is critical in preventing service disruptions and maintaining a seamless experience for our customers. We recognize the importance of village security protocols and are committed to working in full coordination with HOA representatives,” said Joel Agustin, Head of Service Planning and Engineering at Globe.
To reinforce the legitimacy of these restoration efforts, Globe cites Department of Human Settlements and Urban Development (DHSUD) Department Order No. 2022-012, which clearly states:
“Consent [is] not required for laying cables on existing poles, underground fiber ducts, and other physical telecommunications infrastructure.”
This order affirms that perpetual consent is granted at the time of original installation, empowering utilities like Globe to carry out maintenance and restoration without needing new approvals. Additionally, the Revised Implementing Rules and Regulations of Republic Act No. 9904, or the Magna Carta for Homeowners and Homeowners’ Associations, explicitly prohibits the act of “preventing access to or restricting the entry of utility service providers, in order to install, maintain, or disconnect services pursuant to an approved contract or application.”
Globe stressed that while it fully respects the autonomy and security protocols of private communities, restoring and maintaining network infrastructure is essential to safeguarding the digital access of residents. Globe coordinated with various HOAs and engaged local government partners including barangay units and LGUs concerned to ensure proper consultations are met.
“We seek the support of HOAs as partners in connectivity. These restoration activities are for the benefit of their own residents, ensuring that families continue to enjoy reliable service amid growing demand,” Agustin added.
