To bring government services closer to Filipinos, Robinson’s Land Corp. (RLC) thru Robinsons Malls, in partnership with the Department of Foreign Affairs (DFA), recently launched the newly expanded and modernized Department of Foreign Affairs (DFA) NCR Central Consular Office located in Robinsons Galleria, Quezon City.
Strategically located in one of the metro’s most accessible malls, the upgraded Consular Office offers a significantly larger and more streamlined space, designed to enhance service delivery and accommodate a higher volume of applicants daily. With improved facilities and a more efficient layout, the office now caters to an increased volume of passport and consular service applications, delivering a faster and more comfortable experience for the public.
“The opening of DFA NCR Central office at Robinsons Galleria is part of DFA’s ongoing initiative to improve service quality and workplace conditions. Having our offices at convenient locations like Robinsons Malls helps improve employee welfare and public satisfaction,” said DFA-OCA Assistant Secretary Ma. Antonina M. Mendoza-Oblena during her keynote speech.
The opening ceremony was attended by government and private sector leaders, including DFA Office of Consular Affairs (OCA) Assistant Secretary Ma. Antonina M. Mendoza-Oblena, Quezon City 3rd District Rep. Franz S. Pumaren, Quezon City Vice Mayor Gian Carlo G. Sotto, DFA Consular Office Coordinating Division (COCD) Acting Director lawyer Manuel C. Ayap, and CO NCR Central Head Maria Luisa L. Remulla.
Representing Robinsons Land Corporation were Joel S. Lumanlan, vice president for operations and marketing; Irving L. Wu, external affairs director; and lawyer Jose Luis Aliling, corporate affairs director.
“Through our Lingkod Pinoy Centers, Robinsons Malls and DFA continue to make government services more accessible and convenient for the Filipinos. The expansion of the DFA NCR Central office at Robinsons Galleria reflects our shared commitment to providing better customer experiences for all the communities that we serve,” said Joel Lumanlan, vice president for operations and marketing of Robinsons Malls.
During he first day of operations, the DFA NCR Central Consular Office successfully processed over 115 passport applications, a clear testament to the demand for accessible government services. This initiative in Quezon City follows the recent successful expansion of the DFA Consular Office in General Santos, inaugurated recently in Robinsons GenSan. The newly-renovated office features larger processing areas and better customer flow, serving 291 clients for passport applications on opening day alone.
Both offices are open to the public from Monday to Friday, 10 a.m. to 5 p.m.
With these developments, Robinsons Malls continues to solidify its role as a trusted partner of the government in delivering essential services closer, faster, and better for every Filipino.
