By: Melville Brooks, Director of Talent Management, Omega Healthcare Philippines
Attracting and retaining top talent has become more challenging for companies in today’s competitive market. As a result, employers are continuously refining their employment packages to meet the evolving needs of the modern workforce and secure the best talent.
While higher compensation and expanded benefits remain important, companies must also prioritize employee training and development opportunities. This has become especially crucial in the Philippines, as more Filipino Gen Z professionals enter the workforce. According to the Universum’s Talent Research 2023, the younger generation places significant value on employers that provide training programs, in addition to competitive salaries and a positive work environment.
Reflecting this trend, companies are now placing greater importance on employee development, as highlighted in Jobstreet by SEEK’s 2024 Hiring, Compensation, and Benefits Report. This shift aims to strengthen both talent acquisition and retention efforts, acknowledging that investing in training and development is crucial for long-term success.
Here are reasons employee training should be a critical investment for organizations:
Enhances employees’ skills
Training initiatives play an essential role in sharpening employees’ existing skills and developing new ones. Offering a variety of training programs allows organizations to ensure that employees’ skill sets remain up to date with evolving industry standards and best practices. As technology, processes, and systems continue to advance, continuous training equips employees to adapt to these changes. It also enables them to better serve clients by meeting diverse and ever-changing needs. Investing in employee training gives businesses a competitive edge, as it empowers employees to consistently meet client expectations.
Opens career advancement opportunities
As employees gain valuable skills and expertise through training, they become more effective in their current roles and better prepared to take on new responsibilities. Access to specialized training and certification opportunities equips employees with the qualifications needed to advance, making them ideal candidates for promotions and higher-level positions within the organization.
Improves performance
When employees are well-trained, they are equipped to handle their daily tasks competently. With the necessary knowledge, skills, and tools, they can complete their day-to-day duties efficiently, which enhances overall performance. This also reduces errors, an essential factor in industries like healthcare, where accuracy is crucial for the timely processing of billing and other important processes.
Boosts talent attraction and retention
Investing in employee learning and development opportunities demonstrates a company’s commitment to its workforce, making it more attractive to potential hires, as top talent seeks organizations where they can grow. This investment also strengthens retention by making employees feel valued and encouraged to grow within the company, which boosts satisfaction. Additionally, enabling employees to pursue leadership roles and progress in their careers reduces the likelihood of them seeking growth opportunities elsewhere.
Experience a wide array of training and development with Omega Healthcare
Omega Healthcare prioritizes investing in talent to foster a workforce that excels in healthcare. To achieve this, the organization has established various initiatives, including comprehensive training and development programs designed to equip employees with the necessary knowledge and skills for both current and future roles.
This commitment is evident in Omega Healthcare’s operations in the Philippines, where tailored training opportunities are provided for specific roles and skill sets. For instance, employees in patient-calling positions receive training in voice modulation, accent enhancement, and essential soft skills. They are then introduced to the healthcare revenue cycle management processes, followed by client-specific training to ensure excellent service delivery.
Certifications are also provided for employees specializing in medical coding, ensuring they stay up to date with industry standards. Additionally, the company has the US Registered Nurse (USRN) Academy, which trains Philippine Registered Nurses (PHRNs) to acquire USRN licenses, expanding their knowledge and skills.
Aside from that, leadership development programs are also available to prepare employees for higher-level roles. Leadership training includes certifications in process coaching, quality analysis, and train-the-trainer programs, equipping them with the skills needed to lead teams effectively.
Alongside these training programs, Omega Healthcare offers extensive benefits, incentives, and recognition programs to foster a thriving workplace, recognizing that employees are the heart of the company.
