Government Service Insurance System (GSIS) takes another leap in its digital transformation as it launched the GSIS Digital ID, coinciding with its 87th anniversary with the theme, “GSIS @87: Kabalikat sa Bagong Pilipinas”.
The enhancement marks a significant step in its efforts to automate processes, streamline services and amplify the customer service experience for its members and pensioners.
“The GSIS continuously strives to stay ahead and make it safer and more convenient for government workers to transact. We are not just launching a digital ID — this signals a new era where our members and pensioners can fully access our services easily through their smartphones,” said GSIS president and general-manager Jose Arnulfo Veloso.
GSIS said that as of December 2023, 97 percent of its loan transactions were processed electronically through kiosks and the GSIS Touch mobile app, with only 3 percent handled over-the-counter.
The shift in digitization demonstrates the GSIS’s commitment to enhance convenience, reliability, and accessibility for its members, pensioners and stakeholders, it said.
About 42 percent of organizations around the globe are actively integrating digital ID technologies in their systems, and 31 percent are in the early stages of implementation.
“The launch of the GSIS Digital ID aligns with the Bagong Pilipinas Strategy of the administration, with the GSIS as a key partner in implementing robust measures to develop innovative solutions, driving progress and sustainable development for our country,” said Veloso.
