Leading Canadian insurer Sun Life announced the appointment of Nathalie Bernardo as vice president and site head for Sun Life Global Solutions (SLGS) Philippines.
Bernardo will be responsible for leading SLGS Philippines organization and furthering strategic imperatives. Her core responsibilities will include driving technology and digital solutions/outcomes for Asia and business operations and client care for Canada and the US.
“We are excited to have Nathalie Bernardo on board. She brings strong leadership credentials and rich experience in multi-functional operations management, client engagement, global solutions delivery, building organizational capabilities and delivering technology solutions for the business. I am looking forward to Nathalie playing a key role in this strategic evolution and wish her great success,” said SLGS managing director Tarun Sareen.
With more than 20 years of experience, Nathalie comes with strong leadership credentials in global delivery models, IT service management and customer service delivery.
She has a proven track record in multi-function operations management, multi geography support, shared services, global delivery center management, customer engagement, and vendor management, skills acquired during her tenure as managing director at Accenture, Inc.
“I am honored to be a part of Sun Life Global Solutions. As I undertake this new journey, I look forward to driving SLGS Philippines in alignment with SLGS vision and SLGS Next Strategy. My primary focus will be enabling business growth and ensuring the delivery of top-quality services. I will also work towards harnessing the strength of our dynamic workforce to enhance our value proposition and foster essential business partnerships across various markets,” Bernardo said.