Cebu Pacific said Tuesday its travel funds would no longer have an expiration date to provide passengers with better travel experiences.
The airline unit of the Gokongwei Group also extended the validity of travel vouchers to 18 months from six months. This allows passengers more time to use them for booking flights.
Cebu Pacific said the latest initiative highlights its commitment to listening to passengers and adapting its services to meet the evolving travel needs. By putting customers’ convenience and satisfaction at the forefront, the airline is steadfast in maintaining its position as a customer-centric airline, it said.
“The improvements in our customer care policies, especially the non-expiry of our travel fund, are a testament to our commitment to our passengers and our promise to keep listening and improving,” said Cebu Pacific chief marketing and customer experience officer Candice Iyog.
“With these enhancements, we hope to make air travel even more accessible to every Juan,” she said.
Cebu Pacific flies to 35 domestic and 23 international destinations, spanning across Asia, Australia and the Middle East.