Food safety has always been the Jollibee Group’s anchor in serving great-tasting food and maintaining its customers’ trust worldwide. As part of its Global Sustainability Agenda dubbed Joy for Tomorrow, the company is reinforcing its commitment to sustainable food safety practices across its supply chain.
“Food safety has always been part of our DNA. Across all our brands, we go to great lengths to ensure safety in all our practices―from food production and handling to processing and distribution,” said Wally Mateo, Jollibee Group vice president and head of quality management.
Jollibee Group conducts yearly food safety inspections and certifications across all its stores, commissaries, and logistics. In 2022, the company conducted over 15,000 food, service, cleanliness and condition audits across all its stores worldwide. Jollibee Group employees also received over 125,000 online training hours on ensuring food safety and service quality.
The Jollibee Group uses risk-based and flexible methodologies to thoroughly verify the food safety and quality systems of its suppliers, commissaries, and distribution centers. It also conducts annual risk assessments to determine the appropriate audit mode, which is tailored fit to the store’s needs and to the season or external conditions during the audit period.
As of 2022, 100 percent of the Jollibee Group’s commissaries have their own internal audit system, which adheres to at least one external globally recognized standard such as Food Safety System Certification (FSSC), Safe Quality Foods (SQF), and ISO22000, among others. In addition, 94 percent of its commissaries have obtained third-party certifications from audits recognized by the Global Food Safety Initiative (GFSI).
The Jollibee Group also recognizes the importance of maintaining food safety standards in the transport, storage, and distribution of food products. Therefore, the company ensures 100 percent of its third-party logistics providers in the Philippines acquire ISO 9001 Quality Management Systems certification.