Innovation is transforming the real estate industry, driving success and growth by implementing technologies like digitization, data science, and AI. Developers are embracing innovation to create sustainable communities and meet the changing demands of buyers, fostering inclusive growth.
One prime example of innovative real estate in the Philippines is spearheaded by Aboitiz Land, a prominent real estate developer, which has embarked on a mission to lead more people home through their forward-thinking approach to technology and digital transformation. What began as the Contactless Home Buying Service has now evolved into a transformative and holistic customer experience, aptly named Aboitiz Land OneVecino.
The Vecino App provides users with a mobile-friendly interface, allowing them to explore properties, reserve homes, access essential services such as checking construction progress, and book dates for virtual turnovers on-the-go. Different online payment channels are enabled through Vecino Pay, while Vecino Support offers omnichannel after-sales support. Vecino Support offers a comprehensive range of features, namely, service request ticketing, access to history/status of service requests, access to answers of FAQs in the Knowledge Base and Abby the chatbot, Aboitiz Land’s dedicated customer service chatbot to enhance customer experience and address their queries effectively.
OneVecino combines the strengths of all these digital tools to build an ecosystem of digital services encompassing the whole homebuying journey from pre-purchase to property experience. OneVecino’s new web app, Vecino Properties, completes the experience to improve the property management experience for homebuyers.
Packed with features for a holistic customer experience
One of the standout features of Vecino Properties is its tenant request capability. Vecinos can effortlessly create and track work orders and service requests, keeping a close eye on the progress of each ticket. Vecinos can rest assured that their concerns are addressed promptly and efficiently, as property managers can also utilize the app feature to handle resident concerns. The digital services offered by OneVecino can be accessed thru web browsers like Chrome, Opera and Safari.
Staying informed is one of the crucial aspects of community living and Vecino Properties caters to this need with its house rules, announcements, and news section. Homeowners can easily access and review house rules and regulations, ensuring that they are informed about their privileges and responsibilities as owners and community members. They can also view relevant documents, memos, and circulars to stay updated. Property managers, meanwhile, can roll news and announcements out in real time.
Finally, managing finances is made effortless with the billings and collections feature of Vecino Properties. Streamlining and automating billing processes not only saves time and resources but also ensures accuracy and consistency in financial transactions. Vecinos can view upcoming, paid, and overdue bills on various property-related payments.
In future updates, users can access Vecino Properties to make amenity reservation requests, digitally register residents and visitors, and track Vecino Gate Pass requests.
To get a glimpse of Vecino Properties and how it works, visit bit.ly/vecinoproperties.
Seamless transactions in one ecosystem
The contactless service, powered by cutting-edge digital tools, enabled prospective homeowners to seamlessly navigate the home buying process easily and conveniently. Aboitiz Land sought to go beyond mere transactions and redefine the essence of customer experience. They envisioned a unified platform that would empower customers throughout their entire journey, one that would not only facilitate property transactions but also foster lasting connections and provide unparalleled support.
“The Aboitiz Land OneVecino is an ecosystem of services that combines the power of our existing digital platforms, all harmoniously intertwined to offer an unparalleled user experience. As part of the Aboitiz group, we are actively integrating technology and innovation in our systems and processes to embrace our vision of becoming a techglomerate in the Philippines,” said David Rafael.
The new name encapsulates the essence of unity, community, and personalized service that Aboitiz Land strives to provide to every customer, or “Vecino,” as they are affectionately known.
Aboitiz Land’s focus on innovation and digitization has transformed the home-buying journey, making it simpler and more convenient for residents and prospective homeowners. Introducing OneVecino reflects the company’s dedication to pushing the boundaries of technology in the real estate industry, aiming to redefine the customer experience and create a future-forward community.
More exciting features will be rolled out in the future to ensure that residents and property managers have a seamless and holistic experience. This is part of Aboitiz Land’s continuous commitment to innovate ways and lead Filipinos home wherever they are in the world.
Explore Aboitiz Land’s communities to start your OneVecino journey: https://aboitizland.com/category/communities-in-progress/.
