Global payments leader PayPal said Monday it is hiring over 1,000 Filipino employees in the next two years for its new global customer operations center in Alabang, Muntinlupa City.
The center will be the largest and first consolidated operations site for PayPal in the Philippines and will primarily serve PayPal’s English-speaking customers when it opens later this year, the online payment platform said.
“The level of service and hires in the Philippines has always been exceptional – with high English proficiency and a strong pool of experienced customer service professionals. These are exactly the type of people we are looking for to join PayPal, as we expand our customer service offerings, providing multichannel and higher quality support for PayPal customers worldwide,” PayPal senior director for global customer services and country site lead John Nicholls.
The new site will cater to several regions including North America, Australia, and the United Kingdom.
Having previously served customers through outsourcing partners, the new PayPal global operations center in Alabang centralizes customer service, along with business, recruitment and training support functions.
PayPal employees will be exposed to robust product, language and cultural training that will equip them with the necessary knowledge and skills to better understand PayPal customers and the intricacies of the many international markets they will serve, the company said.
PayPal said it was committed to helping employees realize their full potential as professionals. Apart from core competency development, opportunities for growth will be available at all levels in an international company like PayPal.
“By providing our local teams with consistent training, mentoring, and leadership, we are investing in their professional development and in a better service experience for our customers,” Nicholls said.
As the new PayPal Manila site leader, Nicholls intends to build the PayPal culture and to bring a lasting impact to the community.
“To bring the PayPal mission and vision to life – to democratize financial services – we are looking for a diverse and inclusive team of passionate, values-driven employees,” Nicholls said.
