PLDT Inc. expanded its strategic partnership with Amdocs, a leading provider of software and services, to communications and media companies under a new six-year service agreement.
PLDT, Smart and Amdocs early this year signed a seven-year Master Transformation Agreement to undertake the modernization of IT applications, and introduction of digital technologies.
Such state-of–the-art digital capabilities will deliver compelling customer experiences for PLDT’s wide range of telecommunications and digital services across fixed line and mobile networks.
Under the new agreement, Amdocs will consolidate, modernize and manage PLDT and Smart’s IT Infrastructure. This will entail introducing artificial intelligence, machine learning, analytics and robotics to their operations.
With advanced automation, PLDT and Smart will be able to implement predictive and zero touch operations, auto resolutions of errors and self-healing of systems.
With fully automated operations, PLDT and Smart can prepare for their journey to the cloud, while reducing their operational costs, and engaging their customers with innovative services and compelling experience.
“Our successful collaboration with Amdocs gets stronger as we continue our digital journey,” PLDT chairman, president and chief executive Manuel Pangilinan said.
“This agreement will further boost our efforts to enhance customer experience and engagement. With Amdocs running and automating our IT operations, we will be better equipped to quickly launch innovative products and services to deliver a compelling digital experience to our customers,” he added.
Gary Miles, chief marketing officer at Amdocs, said his company was committed to expedite PLDT’s digital journey.
“With Amdocs Intelligent Operations, PLDT will be able to inject intelligence and automation into their entire operations, enabling them to become more efficient and take smart product and service decisions,” he said.