The local contact center industry expects 4-percent revenue growth in 2019 following a 5.1-percent expansion in 2018.
Contact Center Association of the Philippines president Jojo...
The local contact sector is rapidly evolving to match the changing requirements from customers. Briefing reporters during a press conference at the Makati Shangri-La,...
By Ditas Lopez and Siegfrid Alegado
Since the early 2000s, the Philippines added more than a million jobs as foreign companies outsourced customer support and...
