Contact centers and business process outsourcing companies are eyeing an extension of the work-from-home set-up, in anticipation of the full reopening of economic and...
Albay Rep. Joey Salceda on Thursday expressed support for the call to allow business process outsourcing (BPO) enterprises to keep the work-from-home arrangements and...
Call centers expect to add 60,000 to 70,000 agents annually over the next five years, despite the threat of automation and artificial intelligence on...
Outsourcing companies in the Philippines, whose clients are mainly US companies, are worried that Donald Trump’s plan to bring jobs back to America won’t...
Call centers are calling for the retention of tax incentives in economic zones, despite proposals to overhaul income tax holiday and other fiscal perks...
Cloud services and data center pioneer IP Converge Data Services Inc. has launched IPC Voices, an on-demand, cloud-based solution that aims to revolutionize call...
Call centers and business process outsourcing companies are on the verge of change to meet the demands of the millennial generation, according to an...
