The IT and Business Process Association of the Philippines (IBPAP) announced the appointment of Jack Madrid as new president and chief executive officer.
Madrid will...
Contact centers and business process outsourcing companies are eyeing an extension of the work-from-home set-up, in anticipation of the full reopening of economic and...
The local contact center industry expects 4-percent revenue growth in 2019 following a 5.1-percent expansion in 2018.
Contact Center Association of the Philippines president Jojo...
Call centers expect to add 60,000 to 70,000 agents annually over the next five years, despite the threat of automation and artificial intelligence on...
