South Korean firm Miru Systems will collaborate with the Commission on Elections (Comelec) and various election technology companies to set up the National Technical Support Center, which will function as a call center to handle and fix technical problems during the 2025 National and Local Elections.
The National Technical Support Center will be located at the Parañaque Integrated Terminal Exchange (PITX), and the primary contact points for election officers are the DepEd support staff and technicians who will report concerns about the election process.
“These include issues involving Miru’s Automated Counting Machines (ACMs), iOne Resources and Ardent Networks’ Secure Electronic Transmission Services (SETs), or the Overseas Voting System (OVCS) managed by SMS Global Technologies, Inc. and Sequent Tech Inc.,” Miru said in a statement.
“This centralized support structure aims to ensure transparency, accountability, and swift resolution of any technical issues that may arise during the election,” Andrew Shim, Project Managing Director of Miru Systems, added.
Miru Systems has also set up a network of 110 repair hubs across the country, equipped with a sufficient number of extra parts and peripherals to address any technical difficulties. These hubs, supported by Miru’s team of experts, will be ready to provide on-the-ground assistance to maintain the smooth operation of the election process.
“This collaboration with COMELEC and our partners allows us to swiftly address any issues, ensuring a seamless and credible election experience for all.”