The Department of Information and Communications Technology (DICT) expects the eGovPH Super App to reach 60 million users by the end of 2028 as the government accelerates its push to digitize public services and eliminate bureaucratic red tape.
The app has already recorded 40 million downloads, hitting the government’s 2026 target ahead of schedule.
DICT Undersecretary for eGovernment David Almirol Jr. said Monday the platform’s growth is fueled by an expanding digital ecosystem that includes paperless transaction tools and integration with the national ID system, which now covers about 90 million Filipinos.
“Our digital national IDs are now at 90 million, and because of that, the eGov app has been automated so that there are no more fake users,” Almirol said.
The system is designed to solve long-standing inefficiencies in the public sector, such as hours-long queues and the requirement for citizens to submit the same documents to multiple agencies. Under the new framework, users input personal data once and securely share it across participating departments.
“We need to make government services easy and fast. There should be no more queues, let’s eliminate repetitive and complicated processes and the many documents that need to be submitted. Now, instead of waiting in line several times, just stay home,” Almirol said.
The digital push is a central pillar of President Ferdinand Marcos Jr.’s governance agenda. The president said streamlining processes through digital platforms is essential for transparency and speed.
“We must go to the people and make services easily accessible, especially through digital platforms. By streamlining processes, we cut red tape and deliver faster, more efficient, and more transparent services,” Marcos said in earlier remarks.
To complement the digital platform, the government is also establishing physical centers for those requiring in-person assistance.
The DICT recently launched the Bagong Pilipinas eGovPH Serbisyo Hub in Mandaue City, allowing residents to access services from the Social Security System, Philippine Statistics Authority and the departments of labor, health and social welfare in a single location.
