The Government Service Insurance System (GSIS) said Wednesday its mobile application, GSIS Touch, has surpassed 2 million registered users, a significant portion of its more than 2.7 million members and pensioners.
The achievement underscores the state pension fund’s successful digital transformation, which has led to 99.6 percent of its services being fully digitalized, GSIS said in a statement.
It said the milestone allows members to securely access essential services, including emergency loans, from their homes, eliminating the need to visit physical branches or wait in line.
“Reaching two million users for GSIS Touch is a clear signal that we are on the right track with our digital-first approach,” GSIS president and general-manager Jose Arnuflo Veloso said.
“This is particularly relevant at this time, when our members and pensioners need immediate quick and convenient access to services like emergency loans. The milestone represents 2 million members who can now get the help they need without leaving their homes nor wait in line,” he said.
Launched in 2020, the GSIS Touch has evolved into a comprehensive mobile solution providing 24/7 paperless access to GSIS services.
Its rapid adoption is fueled by innovations such as advanced facial recognition technology for secure identity verification and simpler processes like the Annual Pensioners Information Revalidation (APIR). The app also generates a GSIS Digital ID to replace physical UMID cards, serving as a valid proof of identity for transactions.
Members can apply for various loans, file claims and track their status in real-time without paperwork or queues.
By mid-2025, the majority of GSIS loan applications and service requests were initiated through the app. This digital shift has dramatically improved efficiency, notably reducing processing time for online enrollment through the app by 77 percent.
The success of GSIS Touch has garnered recognition. It was a finalist at the 2025 World Pensions and Investments Excellence and Innovation Awards and received an accolade from the ASEAN Social Security Recognition Awards this year.
Reinforcing this success, the GSIS was a top honoree at the 2025 Anti-Red Tape Authority (ARTA) Report Card Survey (RCS) awarding ceremony, achieving a perfect 100 percent success rate across all surveyed branches.
ARTA executive-director Ernesto Perez lauded the state pension fund. “GSIS is one of the best performers in our ARTA Report Card Survey, proof that real reform is possible when service comes with heart,” Perez said in June.
He lauded GSIS’s digitalization initiatives, specifically mentioning the GSIS Touch app and online claims processing as models for responsive citizen-centric governance.
 announced its GSIS Touch mobile app surpassed two million users, highlighting the success of its digital transformation which has digitized 99.6 percent of its services.){kind=link}