As the Enhanced Community Quarantine transitions into the General Community Quarantine, Toyota Motor Philippines and its dealer network have prepared new SOPs and comprehensive precautionary measures in accordance with DOH & WHO protocols to ensure the safety of all customers and employees.
Dealers will exercise temperature checking of customers and employees and perform regular disinfection of the entire facility, with higher frequency for common areas. To ensure strict observance of social distancing, dealers changed the layout of showrooms and service reception areas and will control the number of persons inside the facility at any given time. Customers are highly encouraged to set appointments before visiting the dealer to avoid inconvenience. Dealers will only be accommodating confirmed service appointments which can be easily booked through the recently launched digital tool MyToyota PH (mytoyota.ph).
In consideration of customers’ current difficulties during the ECQ period, Toyota Financial Services Philippines’ extended payment terms for their customers, expiring insurance policies under Toyota Insure and warranty coverages for Toyota vehicles are likewise extended until after the ECQ is lifted. Toyota vehicles scheduled for Periodic Maintenance Services are also given a grace period after the quarantine is lifted.
“While we are facing challenging times, this also presents an opportunity to come back better and stronger, to review our current processes and find improvements, to constantly provide ever better products and services, and to make our team members’, customers’, and partners’ lives safer and more convenient.” says TMP President Atsuhiro Okamoto. “The new normal will take a while to get used to but together we can overcome this. Stay home, stay safe, and please observe precautionary measures if you need to go out. We are working hard to prepare our dealerships and ensuring that everyone will be safe upon their visit. We look forward to serving our valued customers again,” he said.
So far, at least 14 Toyota dealer outlets located in areas under General Community Quarantine have resumed operations.