Singapore—Toyota Motor Asia Pacific Pte Ltd , the sales & marketing regional headquarters of Toyota Motor Corporation in Asia, is offering Total- care Service for 1,500 Toyota vehicles owned by Grab Holdings, Inc. in Singapore through its subsidiary GrabRentals.
In June 2018, Toyota invested US$1 billion into Grab to advance mobility services in the region. The Total-care Service is a result of a deepening partnership between Toyota, a leading automaker transforming itself into a mobility company, and Grab, the region’s leading O2O mobile platform.
The Total-care Service is an innovative, world’s first service developed specially for ride-hailing companies. Working with ride-hailing companies, like Grab, Toyota can leverage onboard telematics data through a shared information platform to provide services such as fleet management, automotive insurance and vehicle maintenance packages to extend the life of ride-hailing vehicles, and enhance the driving experience for the end user. Through this Total-care Service, Grab is able to provide its driver-partners with more cost-efficient and timely maintenance services.
TMAP and Grab will offer this service to Grab-owned Toyota vehicles across Southeast Asia in phases. In addition, both companies will work to increase the share of Toyota vehicles in Grab’s fleet in the region by 25% by 2020. In the future, Grab will also seek to implement Toyota’s world- renowned Toyota Production System (TPS), a system based on a philosophy of eliminating waste, to improve Grab’s business operational efficiency.
In general, ride-hailing vehicles accrue five times more mileage than privately-owned vehicles. To keep vehicles in a good and safe condition, it is essential to provide proper vehicle maintenance based on the vehicle’s condition. At Grab, driver-partner and passenger safety is a top priority. By ensuring that Grab’s driver-partners are driving vehicles that are receiving timely maintenance, Grab is able to provide the highest level of safety on its platform.
In October 2018, Grab unveiled its’
enhancements that aim to raise transport safety standards for the industry in Southeast Asia.
The partnership with Toyota will complement Grab’s analytical tools that allow drivers to understand how they drive and where they can improve. Grab driver-partners regularly receive telematics reports on their driving patterns like speeding, acceleration and braking, and more parameters will be added over time. Since the rollout of telematics on the Grab driver app last year, there has been a 50% reduction in speeding incidents and 20% reduction in hard braking and sudden acceleration, which are potential causes of road accidents.