AirAsia celebrates a remarkable feat – winning the Skytrax World Airline Award for Best Low-Cost Airline for an unprecedented 15th year in a row.
This achievement underscores their unwavering commitment to innovation and value within the budget carrier market.
“Skytrax champions global standards for airline quality and excellence, and we are thrilled to have risen to this benchmark for the 15th consecutive year,” Tony Fernandes, Capital A chief executive said.
“No other companies come to my mind in having achieved such a winning streak, and we are very proud of it. Our guests mean the world to us, and we are reinvigorated by the confidence they have shown by voting for us again. We look forward to continuing to serve many millions more this year alone, with high quality at the best cost,” he added.
AirAsia’s commitment to enhancing the guest experience is underpinned by its world-class safety standards and ongoing operational improvements thanks to the robust ecosystem that has been built to support the airline business including engineering services, in-flight catering, cargo and logistics, ground operations and others.
Leveraging its 23-year track record of disruptive multi-hub operations in Asia, AirAsia continues to deliver solid improvements in customer experience thanks to continual enhancements in the booking and journey touchpoints, as well as innovative ancillary services.
Additionally, the ongoing reactivation of its fleet and the delivery of new aircraft in the coming months will enable AirAsia to explore new destinations, potentially expanding routes across Africa and Europe.
“We congratulate AirAsia on this outstanding recognition at the 2024 World Airline Awards. Being named both the World’s Best Low-Cost Airline and the Best Low-Cost Airline in Asia for a record fifteenth time is a true reflection of their dedication to providing quality, affordable travel options to customers throughout Asia. This is a most competitive and fast-growing market for low-cost airlines, further underlining AirAsia’s success,” Edward Plaisted, chief executive of Skytrax said.
The Skytrax World Airline Awards, known as the Oscars of the aviation industry, are determined by millions of international travellers. As a global benchmark of airline quality and excellence, the final award results include more than 325 airlines with AirAsia emerging on top in its category.
Over 100 customer nationalities participated in the 2023/2024 online survey, with 21.42 million eligible entries counted in the results from September 2023 to May 2024, a period when AirAsia had steadily increased its network back to over 130 destinations.