Friday, June 2, 2023
manilastandard.net
ADVERTISEMENT
  • About
  • News
    • Top Stories
    • National
    • World News
    • Pinoy Abroad
    • Features
  • Opinion
    • Editorial
    • Columns
    • Soundbytes
  • LGUs
    • NCR
    • Luzon
    • Visayas
    • Mindanao
  • Business
    • Corporate
    • Economy & Trade
    • Stocks
    • Money
    • Agri & Mining
    • Power & Tech
    • IT & Telecom
  • Sports
    • Basketball
    • Volleyball
    • Fightsports
    • Active
    • Sports Plus
    • One Championship
    • Columns
  • Entertainment
    • TV & Movies
    • Celebrity Profiles
    • Music & Concerts
    • Digital Media
    • Columns
  • Lifestyle
    • Food
    • Culture & Media
    • Fashion
    • Health and Home
    • Leisure
    • Shopping
    • Columns
  • Others
    • Pets
    • Pop.Life
      • Newsmakers
      • Hangouts
      • A-Pop
      • Post Its
      • Performances
      • Malls & Bazaars
      • Hobbies & Collections
    • Technology
      • Gadgets
      • Computers
      • Business
      • Tech Plus
    • MS ON THE ROAD
      • Sedan
      • SUV
      • Truck
      • Bike
      • Accessories
      • Motoring Plus
      • Commuter’s Corner
    • Home & Design
      • Residential
      • Commercial
      • Construction
      • Interior
    • Spotlight
    • Gallery
      • Photos
      • Videos
    • Events
      • Seminars
      • Exhibits
      • Community
    • Biyahero
      • Travel Features
      • Travel Reels
      • Travel Logs
  • Advertise with Us
No Result
View All Result
  • About
  • News
    • Top Stories
    • National
    • World News
    • Pinoy Abroad
    • Features
  • Opinion
    • Editorial
    • Columns
    • Soundbytes
  • LGUs
    • NCR
    • Luzon
    • Visayas
    • Mindanao
  • Business
    • Corporate
    • Economy & Trade
    • Stocks
    • Money
    • Agri & Mining
    • Power & Tech
    • IT & Telecom
  • Sports
    • Basketball
    • Volleyball
    • Fightsports
    • Active
    • Sports Plus
    • One Championship
    • Columns
  • Entertainment
    • TV & Movies
    • Celebrity Profiles
    • Music & Concerts
    • Digital Media
    • Columns
  • Lifestyle
    • Food
    • Culture & Media
    • Fashion
    • Health and Home
    • Leisure
    • Shopping
    • Columns
  • Others
    • Pets
    • Pop.Life
      • Newsmakers
      • Hangouts
      • A-Pop
      • Post Its
      • Performances
      • Malls & Bazaars
      • Hobbies & Collections
    • Technology
      • Gadgets
      • Computers
      • Business
      • Tech Plus
    • MS ON THE ROAD
      • Sedan
      • SUV
      • Truck
      • Bike
      • Accessories
      • Motoring Plus
      • Commuter’s Corner
    • Home & Design
      • Residential
      • Commercial
      • Construction
      • Interior
    • Spotlight
    • Gallery
      • Photos
      • Videos
    • Events
      • Seminars
      • Exhibits
      • Community
    • Biyahero
      • Travel Features
      • Travel Reels
      • Travel Logs
  • Advertise with Us
No Result
View All Result
manilastandard.net
No Result
View All Result
Home Technology Tech Plus

With internet as lifeblood of Filipino homes, superior after sales service is unique advantage

Manila StandardbyManila Standard
June 13, 2021, 6:00 pm
in Tech Plus
Reading Time: 2 mins read
A A
Share on FacebookShare on TwitterShare on Email

The pandemic threw many people out of their comfort zones, forcing them to transform their homes into office spaces and classrooms. Home internet became a vital companion of many families.

Darius Delgado, Globe Vice President and Head of Broadband Business.

 The internet was also a savior to those who needed an alternative source of income, after losing their jobs due to the economic slump caused by Covid. Many turned to informal online businesses, selling different products and services.

 “More than ever, the internet has become an indispensable service to most of us. It is now the lifeblood of every household and is a great equalizer that contributes to overall economic growth, delivering essentials beyond connectivity,” said Darius Delgado, Globe Vice President and Head of Broadband Business.

 Internet downtime and slow speeds are no longer acceptable today especially as customers do most of their activities at home and depend heavily on the internet.

 Beyond meeting internet connectivity standards, customer servicing expectations from Globe were 2-4 times higher than competition’s in terms of the turnaround time of its broadband technicians.

 “This is a double-edged sword for us. While we appreciate the trust of our customers, the expectations are much higher and we had to deliver so much more versus the others.  But we are up to the challenge because we only want to give the best to our customers,” Delgado added.

Globe At Home has increased its technician support teams by 80% versus last year to meet customer expectations for   installation, repair, upgrade, or migration service needs. As an added layer of proactive care, Globe At Home made sure that all of its technicians are carefully trained to strictly enforce and practice basic safety and health protocols when doing in-home customer visits and servicing.

 To be able to immediately meet the needs of its customers, particularly those in the lower socio-economic classes, Globe At Home offers a shareable plug-and-play Home Prepaid WiFi for just P999 with free 10GB of data.

 To future-proof and deliver the best customer experience, Globe At Home continues to massively roll out Fiber-To-The-Home (FTTH) across the country and proactively upgrades customers into the newer and faster technologies.

 Globe’s efforts are heavily guided by 10 United Nations Sustainable Development Goals (UN SDG). Its aggressive network builds are in line with UN SDG No. 9, in particular, which underscores the importance of innovation and infrastructure to drive economic growth and development.

 To know more about Globe, visit www.globe.com.ph.

Tags: Darius DelgadoFiber-To-The-HomeGlobeGlobe at HomeUnited Nations Sustainable Development Goals
ADVERTISEMENT
Manila Standard

Manila Standard

Related Posts

PMC reopens Greenbelt branch as biggest ‘Apple Premium Partner’ store in PH

byMST Tech
June 2, 2023, 8:08 pm
0
8
PMC reopens Greenbelt branch as biggest ‘Apple Premium Partner’ store in PH

Building on the success of the country’s first-ever “Apple Premium Partner” store, premier Apple reseller Power Mac Center (PMC) reopened...

Read more

ABSI sets sights on becoming shared services and outsourcing arm of Globe and Ayala groups

byMST Tech
June 2, 2023, 1:42 pm
0
8
ABSI sets sights on becoming shared services and outsourcing arm of Globe and Ayala groups

Asti Business Services Inc. (ABSI), a subsidiary of the Asticom Group of Companies, is setting its sights on becoming the...

Read more

Alibaba Cloud integrates Tongyi Qianwen into AI assistant to enhance productivity

byMST Tech
June 1, 2023, 5:12 pm
0
8
Alibaba Cloud integrates Tongyi Qianwen into AI assistant to enhance productivity

Alibaba Cloud Integrates Tongyi Qianwen into AI Assistant Tingwu Alibaba Cloud, the digital technology and intelligence backbone of Alibaba Group,...

Read more

Global Tiger adds award-winning Norton Cyber Safety Products to portfolio

byMST Tech
May 30, 2023, 5:42 pm
0
8
Global Tiger adds award-winning Norton Cyber Safety Products to portfolio

Norton, a leading Cyber Safety brand of Gen™ (NASDAQ: GEN) has tapped Global Tiger Solutions, distributor and provider of sustainable...

Read more

Enhancing healthcare workers’ jobs, improving patient care in PH thru Artificial Intelligence

byMST Tech
May 30, 2023, 5:37 pm
0
8
Enhancing healthcare workers’ jobs, improving patient care in PH thru Artificial Intelligence

The pandemic spotlighted two big challenges in the Philippine healthcare system – long wait times and staff shortages. While we...

Read more

PayMongo Chief calls for simpler, more convenient digital financial services in accelerating financial inclusion

byMST Tech
May 29, 2023, 6:07 pm
0
8
PayMongo Chief calls for simpler, more convenient digital financial services in accelerating financial inclusion

PayMongo CEO Jojo Malolos as a panelist at the AI Summit held in Marriott Hotel in Newport, Pasay City. PayMongo...

Read more

Print Edition

View More

Recent Posts

  • Vivant Energy to acquire shares of partner Gigawatt Power
  • 16 firms bidding for subway contract packages
  • Megatrade deal takes effect
  • BSP to start offering 56-day bills on June 30
  • Alternergy inaugurates solar project in Palau
  • DOE releases qualified bidders for new energy auction 
  • PSE suspends trading of SPNEC and Vulcan
  • DBP Loan

Advertisement

Latest News

DOE releases qualified bidders for new energy auction 

byAlena Mae S. Flores
June 2, 2023, 9:15 pm
0
8
DOE releases terms on second round of GEAP

The Department of Energy on Friday released the list of qualified bidders for the Green Energy Auction Program 2 after...

Read more

PSE suspends trading of SPNEC and Vulcan

byJenniffer B. Austria
June 2, 2023, 9:10 pm
0
8
Southwoods nails Seniors’ Fil golf crown

The Philippine Stock Exchange said Friday it suspended the trading of SP New Energy Corp. and Vulcan Industrial & Mining...

Read more

DBP Loan

byManila Standard Business
June 2, 2023, 9:08 pm
0
8
PSE suspends trading of SPNEC and Vulcan

State-owned Development Bank of the Philippines grants P441-million credit assistance for the development of a mini-hydroelectric plant in Kananga, Ormoc...

Read more

Ang family buying P10.86-b shares in San Miguel’s parent firm

byJenniffer B. Austria
June 2, 2023, 9:05 pm
0
8
Ang family buying P10.86-b shares in San Miguel’s parent firm

Far Eastern Holdings Inc., a private company owned by the family of San Miguel Corp. president Ramon Ang, is acquiring...

Read more

Inaugural Call

byManila Standard Business
June 2, 2023, 9:03 pm
0
8
PSE suspends trading of SPNEC and Vulcan

Victoria International Container Terminal, International Container Terminal Services Inc.’s Australian operation and the first fully-automated container terminal in Australia, receives...

Read more

Advertisement

ADVERTISEMENT
Facebook Twitter Instagram Youtube

ABOUT US

Manila Standard

Manila Standard website (manilastandard.net), launched in August 2002, extends the newspaper’s reach beyond its traditional readers and makes its brand of Philippine news and opinion available to a much wider and geographically diverse readership here and overseas.

Digital Edition

In tone and content, the online edition mirrors the editorial thrust of the newspaper. While hewing to the traditional precepts of fairness and objectivity, MS believes the news of the day need not be staid, overly long or dry. Stories are succinct, readable and written in a lively style that has become a hallmark of the newspaper.

Download – Today’s Paper

Search

No Result
View All Result

6th Floor Universal Re Bldg., 106 Paseo De Roxas cor. Perea Street, Legaspi Village, 1226 Makati City Philippines

Trunklines: 832-5554, 832-5556, 832-5558

© 2021 Manila Standard - Designed and Developed by Neitiviti Studios.

No Result
View All Result
  • About
  • News
    • Top Stories
    • National
    • World News
    • Pinoy Abroad
    • Features
  • Opinion
    • Editorial
    • Columns
    • Soundbytes
  • LGUs
    • NCR
    • Luzon
    • Visayas
    • Mindanao
  • Business
    • Corporate
    • Economy & Trade
    • Stocks
    • Money
    • Agri & Mining
    • Power & Tech
    • IT & Telecom
  • Sports
    • Basketball
    • Volleyball
    • Fightsports
    • Active
    • Sports Plus
    • One Championship
    • Columns
  • Entertainment
    • TV & Movies
    • Celebrity Profiles
    • Music & Concerts
    • Digital Media
    • Columns
  • Lifestyle
    • Food
    • Culture & Media
    • Fashion
    • Health and Home
    • Leisure
    • Shopping
    • Columns
  • Pop.Life
    • Newsmakers
    • Hangouts
    • A-Pop
    • Post Its
    • Performances
    • Malls & Bazaars
    • Hobbies & Collections
  • Technology
    • Gadgets
    • Computers
    • Business
    • Tech Plus
  • MS ON THE ROAD
    • Sedan
    • SUV
    • Truck
    • Bike
    • Accessories
    • Motoring Plus
    • Commuter’s Corner
  • Home & Design
    • Residential
    • Commercial
    • Construction
    • Interior
  • Spotlight
  • Gallery
    • Photos
    • Videos
  • Events
    • Seminars
    • Exhibits
    • Community
  • Biyahero
    • Travel Features
    • Travel Reels
    • Travel Logs
  • Pets
  • Advertise with Us

© 2021 Manila Standard - Designed and Developed by Neitiviti Studios.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Install Manila Standard Web App

Install App